Consent to Communication

Overview

This policy explains how we communicate with you, what types of communications you may receive, and how you can manage your communication preferences. Your consent is important to us, and we respect your right to control how we contact you.

Types of Communications

Essential Communications

• Account security alerts and password resets
• Service updates and maintenance notifications
• Transaction confirmations and receipts
• Legal notices and policy updates
• Responses to your inquiries and support requests

Note: These communications are necessary for providing our services and cannot be opted out of while maintaining an active account.

Marketing Communications

• Promotional emails about new features and services
• Special offers and discount notifications
• Educational content and newsletters
• Event invitations and announcements
• Product recommendations based on your interests

Communication Channels

• Email: Primary channel for all communication types
• SMS/Text Messages: Urgent updates and two-factor authentication
• Push Notifications: Mobile app alerts and reminders
• Phone Calls: Important account matters or support follow-ups
• In-App Messages: Feature announcements and tips
• Postal Mail: Legal documents and important notices

Your Communication Preferences

How to Provide Consent

You can provide consent to receive communications by:

• Checking opt-in boxes during registration
• Updating preferences in your account settings
• Responding affirmatively to consent requests
• Subscribing to specific communication lists

How to Withdraw Consent

You can withdraw consent at any time by:

• Clicking unsubscribe links in emails
• Replying STOP to SMS messages
• Adjusting settings in your account dashboard
• Disabling push notifications in your device settings
• Contacting our support team

Processing Time: Opt-out requests are processed within 48 hours for marketing communications. Essential communications will continue as required for service provision.

Frequency of Communications

Marketing Communications

• Promotional emails: Up to 4 per week
• Newsletters: Weekly or bi-weekly depending on subscription
• SMS marketing: Up to 2 per month (requires explicit SMS consent)

Essential Communications

• As needed based on account activity
• Security alerts: Immediate when triggered
• Transaction notifications: Real-time

Third-Party Communications

Partner Communications

With your explicit consent, we may share your contact information with trusted partners for:

• Joint promotional campaigns
• Complementary services
• Educational content from industry experts

You can opt out of third-party communications separately from our direct communications.

Your Rights Regarding Third Parties

• Right to know which partners receive your information
• Right to opt out of specific partner communications
• Right to request removal from all partner lists

Data Protection and Privacy

Information We Use

For personalized communications, we may use:

• Contact information (email, phone, address)
• Account activity and purchase history
• Communication preferences and opt-in status
• Device information for push notifications
• Engagement metrics (opens, clicks, responses)

Storage and Security

• Contact information stored on secure servers
• Encrypted transmission of all communications
• Regular audits of communication lists
• Automatic removal of inactive contacts

Compliance and Legal Basis

Regulatory Compliance

Our communication practices comply with:

• CAN-SPAM Act (United States)
• GDPR Article 7 (European Union)
• CASL (Canada)
• PECR (United Kingdom)
• Telecommunications Consumer Protections Code (Australia)
• TCPA (Telephone Consumer Protection Act)

Legal Basis for Processing

• Consent: For marketing communications
• Contractual Necessity: For essential service communications
• Legitimate Interest: For service improvements and security
• Legal Obligation: For regulatory compliance notifications

Special Provisions

Minors

We do not knowingly send marketing communications to individuals under 16 without parental consent. Essential communications for accounts managed by parents or guardians are permitted.

Sensitive Content

We do not send unsolicited communications regarding sensitive topics without specific opt-in consent.

Time Restrictions

• Marketing calls: 9 AM - 8 PM local time only
• SMS marketing: 9 AM - 9 PM local time only
• Emergency notifications: Sent any time as needed

Your Rights

You have the right to:

• Access records of communications sent to you
• Request correction of contact information
• Withdraw consent at any time
• Object to certain types of communications
• File a complaint with relevant data protection authorities
• Request export of your communication preferences

Updates to This Policy

We may update this policy to reflect changes in communication practices or legal requirements. Material changes will be communicated through:

• Email notification to active users
• Prominent notice on our website
• In-app notification
• 30-day notice period before changes take effect

Contact Information

For questions about communication preferences or this policy:

• Email: communications@company.com
• Phone: 1-800-OPT-PREF
• Online: Manage preferences in account settings
• Mail: Communications Department, [Company Address]

Data Protection Officer: privacy@company.com

Last updated: September 29, 2025